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Client Success Representative

Shiftgig, one of Chicago’s high-growth tech companies, is actively hiring Client Success Representatives to provide day to day support to Shiftgig clients. This individual will work closely with our sales team to ensure our clients needs and expectations are met 


What you'll do:

  • Develop strong relationships with both clients and Specialists
  • Ensure successful service delivery through operational execution, constant communication and client advocacy
  • Set up and onboard new clients
  • Launch automated training and nurturing campaigns with marketing
  • On-going training and support for client app usage
  • Manual order entry, change management, cancellations
  • Monitor automated order entry for compliance
  • Set up and edit order templates
  • Pull levers to fill shifts following defined rules of engagement
  • Become a compliance expert on all accounts in your book of business and work with Operations team to be sure all services are set up correctly
  • Record and manage customer communication in CRM
  • Become an expert in all systems used to support the client
  • Transparency with the customer on a regular basis if we will be able to accommodate their orders - In advance
  • Provide on-going program support, consultation and training
  • Manage logistics of large orders for Specialists on behalf of clients
  • Utilize technology platforms to fill client orders in an effective manner
  • Maintain effective internal relationships with our Account Managers


What you'll need:

  • Project management experience a plus
  • Strong written and verbal communications skills
  • Excellent teamwork and communication skills
  • Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
  • Focused with keen ability and drive to execute in a fast-paced, ever-changing environment
  • Team player who can build internal and external relationships at all levels
  • Strong business acumen
  • Can thrive in an ambiguous environment with constant change
  • Tech-savvy
  • Honest and ethical, with good judgment
  • Results orientated


About Shiftgig:
Shiftgig connects businesses with the on-demand workforce through our industry-leading mobile platform. Our technology provides financial opportunity for hourly workers seeking flexibility and choice while delivering powerful business agility to companies. More than 2,500 clients in food service, hospitality, retail, warehouse and experiential marketing use Shiftgig because of its ability to easily fill and manage short-term job assignments with pre-vetted, skills-assessed workers. Shiftgig is changing the way people work.

Benefits

  • Medical/Rx – Enroll or waive coverage, three plan options
  • HRA – Health Reimbursement Account
  • HSA – set up a Health Savings Account
  • Dental
  • Vision Care
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Parking and Transportation
  • Voluntary Life Insurance
  • Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance
  • Pet Insurance 
  • Virtual Visits via HealthiestYou 
  • Identity Theft Protection 
  • 401(K) Retirement Plan
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